Author: Jenny Flatoue

Fix ‘Windows Movie Maker no Sound’ Issue

Windows Movie Maker is a great tool to create and edit videos easily. You can also use it to upload videos to Facebook, YouTube, and OneDrive etc. Although it is extensively used by many users, it is not without its share of problems. Users complain frequently about ‘no audio’ and ‘audio video out of sync’ issues.

In this article, we’ll cover the main reasons for the error and potential solutions to resolve the same.

Solution 1: Restart your system

As simple as it may seem, this method resolves some of the most common issues in Windows. Simply ‘restart’ your system and check if the video can be played normally.

Solution 2: Restart ‘Windows Audio service’

  1. Click on the ‘Start’ menu and type ‘Services’ in the Search box
  2. Select ‘Windows Audio’ from the list of the services menu
  3. Right click on the service and click on ‘Stop’
  4. Again right click on the service and select ‘Start’

Restarting Windows Audio service this way helps resolve the ‘no audio’ issue in some cases. If this doesn’t seem to help, you can proceed to the next troubleshooting step.

Solution 3: Turn OFF ‘DTS sound’

  1. Open the ‘Start’ menu and type ‘DTS Sound’ in the search bar
  2. Click on ‘DTS sound’ and in the window that opens, turn it ‘OFF’ using the power button on the left
  3. Close the DTS Sound window

Now try playing the video file in Movie Maker; if the video plays without any issues, you’re done here. If not, try running the program in compatibility mode as explained in the next step.

Solution4: Run Windows Movie Maker in ‘Compatibility Mode’

You can try the compatibility mode if none of the above methods work. Compatibility mode is designed for programs to be compatible with the computer’s new OS. It does so by limiting the program to only a few basic features. To run Windows Movie Maker in compatibility mode, follow the steps below.

  1. Go to ‘C:\Program Files (x86)\Windows Live\Photo Gallery’. Here you will find a ‘MovieMaker.exe’ file
  2. Right click on the file and select ‘Properties’
  3. Click on ‘Compatibility’ tab and under ‘Compatibility Mode’, check the box ‘Run this program in compatibility mode for’.
  4. Select the ‘OS’ you are currently using on your computer
  5. Click on ‘Apply’

Now restart Windows Movie Maker and you should be able to play the video file with sound. If this method doesn’t fix the problem, you can verify if the codecs used in the video file are supported by the player. You can also try converting the video file to ‘WMV’ format. Most users claim that ‘WMV’ format can be played without any issues on Windows Movie Maker.

If none of these methods work, there is a possibility that your file is corrupted and needs repair. Remo Repair MOV is a great tool to repair corrupted movie maker file easily in only a few minutes. The advantage is that you are offered a free trial version to evaluate the repaired file before purchasing the software.

How to Handle Stretched Videos and Remove Black Bars from Videos

Black bars while playing videos is a common issue. They appear on the left and right sides or on the top and bottom of the video. It can be quite distracting and annoying to watch videos with these black lines.

The black lines mainly appear due to the difference in aspect ratios. The most common aspect ratios are 4:3, standard for TV’s and 16:9, for high-definition videos. When you try to play a 4:3 movie on a 16:9 player or vice-versa, there may be differences and lead to black bars.

Other common reasons are third-party plugins. These plugins automatically resize the video and thus changes the aspect ratio, creating issues.

In this article, we explain how to resolve this problem. But first, it is a good idea to check if the black bars are a part of the video or they are only an empty section on the screen. You can do this by opening the video using VLC player.

  1. Go to Preferences in the VLC player and select Video
  2. On the right, look for Video Cropping and enter either ‘16:10’, ‘4:3’ or 16:9’. This depends on the aspect ratio of your screen.
  3. To save the changes, press Save at the bottom.

Now restart VLC player and check if the black lines are visible. If it’s not, they were only an empty section of the video and are gone now. However, if they are still present, they are a part of the video and to fix this, you will have to manually adjust the aspect ratio.

In the top menu bar, select Video and click on Aspect ratio. This will list down all the aspect ratios present. You have various options such as Default, 16:9, 4:3, 1:1, 16:10, 21:1, 35:1, 39:1, 5:4. You can play around with these options to see which one removes the black bars. Ideally one of them should help fix black lines for you.

However, if none of these options solve the problem, you can set a customized aspect ratio. To do so,

  1. In the menu bar, go to Tools > Preferences
  2. Under Preferences, select Video
  3. In the field ‘Force Aspect Ratio’, enter a value
  4. To save the changes, click Save and restart the VLC player.

Now VLC player uses the new aspect ratio to play videos. This will solve your problem of black lines in the videos.

Now that we have seen how to remove black bars, let us discuss some other problems with video files. The files may be blurry or pixelated. In some cases, the audio-video is out of sync or only the audio plays or only the video plays. These are indicative of corruption. In such cases, you will have to repair the file for it to play normally.

Remo Repair MOV is a great tool to repair corruption issues with MP4 and MOV files. You can repair all kinds of corruption issues from simple header issues to virus infected files. Refer how to fix corrupted video files MP4 for more details on the steps involved.

How to Fix Stretched Video in VLC by Changing Aspect Ratio

Sometimes when you’re watching a video, you may come across situations when the dimensions are off. The height or width may feel elongated or stretched. These issues are common and can often be fixed easily by changing the aspect ratio. In this article, we will explain how to change the aspect ratio in VLC player.

Steps to change the aspect ratio

In the menu bar, select Video > Aspect ratio. This will list all the aspect ratios present. The most commonly used aspect ratio for movies is 21:9 or 16.9 (widescreen). For TV shows (full screen), 4:3 aspect ratio is used. This way you can choose from the list of aspect ratios available or use the safe default setting.

However, if you are not satisfied with the available options and you wish to experiment with the settings further, you can do so by creating a customized aspect ratio.

  1. In the menu bar, click on Tools
  2. Select Preferences > Video
  3. In the field Force aspect ratio, enter a required value
  4. Finally, click on Save to save the changes. This will force the aspect ratio to be set according to your choice.

Now, re-open VLC player for the player to use the new value. But the customized aspect ratio may not work for all videos. So, in such cases, it may be a good idea to go back to the default option. Change the aspect ratio permanently

However, if you’re sure that you want to use the new aspect ratio permanently, you can also permanently change the settings.

  1. In the menu, click on Media > Convert/Save
  2. Click on Add and select the current video you wish to play
  3. Click Convert/Save
  4. Then choose a destination file.
  5. Under the Profile section, the default setting should be good. Once all the required options are chosen, click Start to begin the process.

Now the video should play using the new aspect ratio. And the changes made will be permanent this time.

Aspect ratio issues are common, they do occur at times. So a minor tweak to the ratios can do wonders and solve the issues. But many a time, users do encounter corruption issues with video files such as MP4 and MOV. The videos may be blurry or audio-video may be out of sync. In these situations, you can repair them using Remo Repair MOV. Refer video audio sync fixer for more details and the steps involved in the process.

Why Apple QuickTime is Needed by Sony Vegas Movie Studio & Vegas Pro

Sony’s Vegas Movie Studio and Vegas Pro are wonderful video editing applications. They support a variety of video formats such as AVI, MPG, WMV etc. natively.

However, a common complaint among Sony Vegas users is audio synchronization issues with Quick Time Format (MOV). Some users report that the audio goes out of sync when playing the video. In this article, we provide some ideas on troubleshooting the problem in a few easy ways.

It is important to understand MOV is a container which can contain different codecs. So, if your MOV file uses a codec that doesn’t support Sony Vegas Pro or the Movie Studio, you may have trouble playing/editing these files.

Solution 1: Install QuickTime player

It is a requirement that QuickTimisbe installed on the same computer where you have Sony Vegas. This will help the software provide support for Quick Time files. This is applicable for Vegas Pro 13 and older, Movie Studio 13 and older.

So, if you don’t already have Quick Time installed, go ahead and install it on your computer and check if you are able to open MOV files normally.

If it works, then great! If it does not work, try converting the file into a Sony Vegas supported format such as MP4. The process is explained in detail in the next step.

Solution 2: Convert your MOV file to MP4

VLC player, being the most compatible player that it is, is capable of supporting a myriad of codecs and formats. Using this player, you can easily convert your MOV file to MP4 for use with Sony applications.

  1. To get started, download VLC player on your system if you don’t have it already.
  2. Click on Media in the menu and then choose Convert/Save
  3. Click on Add button to choose your Mov file to convert to MP4
  4. Click Convert/Save to proceed
  5. From the drop down menu, select MP4 and choose a location to save the file by clicking on Browse.
  6. Click Start to begin the conversion process

Once you have successfully converted your file, you should be able to use them in Sony Vegas or Sony Movie Studio for editing purposes.

Note: If you already have QuickTime installed and you are still facing issues with QuickTime files, try installing an older version of QuickTime. This should help fix compatibility issues.

Repair corrupt Mov files

You may at times encounter situations where you have converted a file multiple times to and from different formats for compatibility reasons. In the process, some damage may have been caused to the file. In such cases, you can make use of Remo Repair to repair Quick Time Mov and MP4 files.

The tool can also be used to repair corruption due to virus attacks or incomplete transfer of videos to or from a storage device.

The software is compatible with all recent versions of Windows including Windows 10, 8, 8.1, 7, Vista and Windows XP.

How to Play MTS Video Files Using VLC Media Player

VLC is one of the most used media players around the world. It is capable of playing several video formats. A lot of people try to play MTS files on the VLC media player as well. Now, MTS is a video file that is saved in the high-definition (HD) MPEG Transport Stream video format, known as AVCHD (Advanced Video Codec High Definition).

MTS files contain HD video that is compatible with Blu-ray disk format and supports 720p and 1080i HD video formats. These MTS files are usually opened and edited with software that comes with Sony and Panasonic Camcorders.

Let us look at ways to play MTS video files on a VLC media player.

  1. Open MTS file on VLC player
  • Right-click on the MTS video file.
  • Now select Open With in the drop-down.
  • Choose VLC media player to open the file.

Your MTS video file plays on a VLC media player. You can adjust settings such as brightness, contrast, volume, add subtitles and so on.

  1. Convert MTS to MP4 using VLC player
  • Open your VLC media player.
  • Click on Media -> Convert/Save.
  • Open Media window appears. Click File.
  • Now click Add to import your MTS video file to VLC player. Click Convert/Save to go to Convert window.
  • In the convert window, select the first option “Video – H.264 + MP3 (MP4)” video format in Profile dropdown list.
  • Click Browse to choose a destination folder to save your MP4 file and then click Save.
  • Now click Start to begin the conversion process.
  • Once the file has been converted to MP4, you can play it seamlessly on a VLC media player.

Fix Corrupt MTS files with Remo Repair AVI

If your MTS file is corrupted or damaged, you cannot play the file on a VLC media player or any other software.

You can repair your corrupt MTS file using the ever-reliable Remo Repair AVI software. The software first separates the audio and video streams of your MTS file, fixes all the problems associated with the file, and then adjoins them to create a seamless MTS file. Note that the original or source MTS video file is not affected during the process.

The MTS repair tool can repair MTS files on all kinds of hard drives, SD cards, USB drives, memory cards and so on.

The user interface is so simple that the MTS file repair software makes the job of fixing your corrupt MTS file easier.

Remo Repair AVI software fixes your broken, unplayable, damaged, corrupt and truncated AVI files as well.

All you have to do is download the latest version of Remo Repair AVI software. Follow on-screen instructions to get a normal, playable MTS video file.

How to Solve “Cannot move items to Outlook” Error

You just synced your Gmail account to Outlook 2010 application. You try to arrange emails in folders for easier access. When you drag and drop some emails to folders, an error message appears:

“Cannot move the items. The folders you are trying to change do not support this operation. Could not complete the operation because the service provider does not support it.”

OR

“Cannot move items. The item cannot be moved. It was either already moved or deleted, or access was denied.”

There could be several reasons why this error occurred. Let us look at some solutions:

  1. Split Oversized Outlook File

In several cases, it was seen that the file users were trying to move is a large PST file. If this is the case with you, you should split this large PST file into smaller sized files.

You can split your PST file using Import and Export feature on Outlook.

  • Open Microsoft Outlook on your system.
  • Click File – > New Items -> More Items -> Outlook Data File.
  • Create or Open Outlook Data File window appears. Select a location where you want to save this file and name this new Outlook Data file and click OK. This creates a new Outlook data file.
  • Now click File – > Open -> Import.
  • Import and Export Wizard Select Export to a file option from the list and click Next.
  • Now choose Outlook Data File and click Next.
  • Now select the folder to export from.
  • Click Browse to select a file in which you want to export.
  • Open Outlook Data Files window opens. Now select the file in which you want to export and click OK.
  • You can now see your selected Outlook data file in the edit box.
  • Click Finish to begin the process.

A new window Create Outlook Data File opens. You can apply the password to protect the file or click Cancel.

This procedure creates a new PST file.

  1. Reset permission to the file

Some files or folders are password protected. Only the system administrator will have rights to copy or make any sort of changes to the file.

You have to reset this permission, before moving this file to folders.

  1. Repair your Outlook file with ScanPST.exe

You cannot move the items on your Outlook if the PST file is corrupted.

You can repair the PST file using Microsoft’s inbuilt repair tool scanpst.exe.

You can find the scanpst.exe file:

On Outlook 2007 and previous editions: C:\Users\%username%\AppData\Local\Microsoft\Outlook\

On Outlook 2010 and onwards:

C:\Users\%username%\Documents\Outlook Files\

  • Double-click on scanpst.exe file.
  • Click on Browse and select the corrupt or damaged PST file.
  • Now click on Start to begin the scanning process.
  • The repair tool scans the file and lists down errors.
  • To repair these errors, click on Repair.
  • Once the repair process is complete, you can close Outlook and restart it again.

 Sometimes, repair process does not complete successfully and you will get errors.

  1. Repair PST file using Remo Repair Outlook

Remo Repair Outlook can easily repair your corrupt or damaged PST files and retrieve all the information. Once the software rectifies the error, you can overcome “Outlook cannot move the items” error.

The PST repair tool works by first reading the file. It then extracts data from the file by fixing all the issues, and copies this data into a new file. Therefore, your original PST file is not affected in any way.

Unlike scanpst.exe tool, Remo Repair Outlook also works on large PST files, password protected or compressed PST files as well.

The repair tool works on all versions of Outlook. The user interface is pretty simple to use. Even a novice user will be able to repair his corrupt PST file and solve outlook cannot move the items error.

Remo Repair Outlook is available on both Windows and Mac Operating systems.

If you find your outlook 2010 personal folders missing, Remo Repair Outlook software provides a simple solution.

Just download the software, follow simple on-screen instructions to repair your Outlook file successfully.

Solved – “The Deleted Items Folder is Unavailable” Error on Outlook

You just upgraded from Outlook 2007 to Outlook 2010 on your IMAP account. Unfortunately, there is no deleted items folder after the upgrade. You are greeted with the error “The Deleted Items folder is unavailable” once you delete an email on your Outlook. This problem does not disappear even after you close and restart Outlook.

The Deleted Items folder is a system folder, which is created at the time of mailbox creation. There are times when you might have accidentally deleted emails and looking for ways to retrieve them. The absence of Deleted Items folder doesn’t help your cause.

Now, let us look at solutions to resolve this issue.

  1. Subscribe the Deleted Items Folder

One of the easiest ways to get back your Deleted Items folder is to subscribe to them on the IMAP account.

  • Click Inbox folder on your IMAP account.
  • Now click on Folders -> IMAP Folders.
  • A popup window appears. Press Query
  • From the list of folders, select Deleted Items folder and click Subscribe.
  1. Create Deleted Items folder manually
  • On your IMAP account, click on File. Now select Account Settings.
  • In your Account Settings dialog box, double-click on IMAP account.
  • In Change Account dialog box, click on More Settings.
  • Now click on Deleted Items
  • Now select New Folder
  • In Create Folder window, enter the name of the folder as Deleted Items and click OK.
  • Now select Move Deleted Items to the following folder on the server
  • Select Deleted Items folder and click OK.
  1. Assign the right Deleted Items folder

Once you have created the Deleted Items folder manually, it is time to assign it.

  • Click on File -> Account Settings.
  • In Account Settings window, double-click on your IMAP account under Email tab.
  • A Change Account window opens up. Click More Settings.
  • Under Internet E-mail Settings dialog box, click Deleted Items
  • Now, select Deleted Items folder to store all your deleted items.
  • Click on OK.

Recover Deleted Emails using Remo Repair Outlook

If you deleted emails by mistake and looking to recover them, Remo Repair Outlook is a great place to start!

The software has deep scanning algorithms to repair your corrupt or damaged PST file and recover deleted messages from Outlook.

The repair tool uses a non-destructive mechanism to ensure all your Outlook data is safe. It reads the file, extracts all the contents and then creates a healthy file by fixing all the issues.

Remo Repair Outlook has a simple user interface enabling easy repair and recovery of deleted emails from Outlook. The software can also recover deleted items from large PST files, password protected or compressed PST files.

Remo Repair Outlook shows you in simple steps on how to recover permanently deleted emails in Outlook 2010. The PST repair tool works on all versions of Outlook in both Windows and Mac Operating systems.

Fixed – Cannot Open or Save Email Attachments in Outlook 2016

After upgrading to Outlook 2016, a number of users have complained about not being able to open email attachments directly in Outlook. They encounter an error message as follows.

‘Cannot save the attachment. Cannot create a file. Right-click the folder you want to create the file in and click Properties on the shortcut menu to check your permissions for the folder’.

Although they claim that attachment can be opened by copying it to the desktop, it still poses a bit of a problem, however. In this article, let us look at how to resolve the issue with opening email attachments in Outlook.

Solution 1: Delete contents in the temporary folder

This issue mainly occurs when the temporary folder in Outlook is full. To fix this, follow the step by step instructions below.

  1. Click on Windows + R to open Run
  2. Type ‘regedit’ and click Ok
  3. This opens the registry editor, from here go to ‘HKEY_CURRENT_USER\Software\Microsoft\Office’. The click on Outlook > Security
  4. In the Security folder, find OutlookSecureTempFolder registry key and open it
  5. Copy the key value path
  6. Paste the path in File Explorer and hit Enter to go to the folder
  7. Delete all contents in the folder

Now restart Outlook and check if the attachments can be opened normally. If you are still having trouble, your Outlook data file could be corrupted and needs repair.

Solution 2: Repair Outlook data file (PST)

Outlook stores all data in the form of a PST file on your computer. If this file is corrupt, chances are Outlook may not work normally and you may encounter problems.

To fix corruption in PST, there is a built-in tool called Scanpst provided by Microsoft. It is usually installed with Outlook and already available in your system.

Just look for Scanpst.exe in the Search bar and double click on the tool to open it. Then locate your PST file by going to Outlook > File > Account Settings > Account Settings. Select Data files tab and choose your file. If you click on Open File location, you should be able to find the location.

Then click on Browse to select your PST file and click Repair. Scanpst will repair your file.

However, with Scanpst, only minor corruptions can be repaired. Also, you may have to run the tool several times to fix the issue.

Solution 3: Use Remo Repair Outlook (PST)

If the issue cannot be fixed by Scanpst, you can use professional PST repair tools designed specifically for this purpose. Remo Repair PST is one of the best tools to repair your PST files. It works on a special mechanism that reads the contents of your file and fixes issues. It does not work on the actual file, thereby protecting the originality of the file.

All Outlook attributes such as emails, attachments, calendars, contacts etc. can be recovered using the software. It works with all latest versions of Outlook and Windows, so you don’t have to worry about compatibility.

You may come across situations when some of your Outlook items are missing or deleted. You can use the software to recover Outlook items such as emails, contacts, calendars. Refer Outlook 2016 missing contacts for more details on recovery.

Fix Email Sync When Some Outlook Folders are Missing

There may be issues with some of your Outlook folders not showing up. As a result, you will not be able to see the emails, contacts within those folders.

In this article, we provide potential solutions to resolve the issue. First of all, try restarting Outlook to see if your folders are visible. If they are, great! If not, proceed with the following solutions to troubleshoot the issue.

Solution 1: Subscribe to folders

Some folders may not show up if you haven’t subscribed to them. In order to subscribe to folders, do the following.

  1. In the Mail menu, right click on the top folder
  2. Choose IMAP folders > Query
  3. Choose the folder/s and click on Subscribe

This will help to add the folders to the main Outlook window. For more information on IMAP sync issues, read Outlook 2016 sync issues.

If after subscribing to folders, the issue isn’t resolved, proceed to the next step.

Solution 2: Update folder list

If the folder is created using a web browser, you may not be able to view them in ‘IMAP folder’ list (described above). In this case, you may need to update the folders. To do this,

  1. Click on Mail, right click on the top folder
  2. Click Update Folder List

Now you should be able to see all the folders in IMAP folder section. Then click Subscribe to see all the folders on your Outlook page.

If these steps don’t help, proceed to the next step.

Solution 3: Download Mfcmapi

This tool is known as Microsoft Exchange Server MAPI Editor. Making a small change in settings within the tool will help resolve the issue.

  1. Download Mfcmapi and run the tool
  2. Click on Session menu and select Login > Display Store Table
  3. Then choose an Outlook profile
  4. Double click on the email associated with the mailbox
  • If you are using Cached mode, Expand Root – Mailbox > Expand IPM_SUBTREE
  • If you are using online mode, Expand Root Container > Expand Top of Information Store
  1. Then identify the folder missing from Outlook and check if the PR_ATTR_HIDDEN value is TRUE.
  2. If it is, right click on it and choose Edit Property
  3. Deselect Boolean and click Ok

Now restart Outlook and see if all the folders are visible in Outlook. If none of these solutions work, try recreating your Outlook profile and check if it helps.

If it doesn’t work, it is possible that the Outlook data file is corrupt. In such cases, you will need Outlook repair tools such as Remo Repair. It is great to repair corruption in PST files and recover all folders and attributes.

All attributes such as emails, attachments, contacts, calendars etc. can be recovered safe and sound. There will be no damage caused to your original file as the tool works on a read-only feature.

The software supports all recent versions of Outlook including Outlook 2016. And all your recent versions of Windows including Windows 10 are supported.

How to Fix MS Outlook Timeout Error

Sometimes, you may encounter timeout error messages when sending emails in Outlook.

The most common situation in which this occurs is when there are large attachments in the email. Usually, the server timeouts settings are set to 1 minute. But when you are sending large attachments, it might take longer than a minute.

Solution1: Increase the server timeout settings

To work around the problem, try setting the server timeout to say 2 minutes or 3 minutes. This way enough time is provided to send large attachments. To do this, follow the step by step instructions below.

  1. Open Outlook and go to File > Info > Account Settings
  2. Select your email account and click Change
  3. Once the Change Account dialogue box opens, click on More Settings
  4. Change the value corresponding to Server Timeouts to your requirement, say 2 or 3 minutes.

Now check if emails can be sent without issues. If the issue persists, proceed to solution 2 and repair your Outlook.

Solution 2: Repair Outlook

Repairing Outlook may help solve the issue in some cases. So, go ahead and try to repair Outlook by following the steps below.

  1. Right click on Start and select Apps and Features
  2. Select Outlook
  3. In ‘How would you like to repair Office Programs’, select Online Repair and click Repair.
  4. If you are using MSI, select ‘Change your installation’ > Repair

This will repair your Outlook and fix any issues. Now you should be able to send emails normally. However, if the issue still persists, run the Inbox Repair tool to fix any possible corruption with your Outlook data files.

Solution 3: Run Inbox Repair tool

Inbox repair tool is provided with Outlook to fix corruption in its data files called PST. Any corruption in data files will hamper the regular functioning of Outlook. This may be one of the reasons why you are getting error messages while sending emails.

To run this tool, search for Scanpst.exe in Search in File Explorer. Then you are required to select the PST file to repair.

To find the location of PST file, go to File > Account Settings > Account settings. Then select your PST file and click on Location of the file. Now note the location of your PST file.

Back to Scanpst, select the PST file and click on Repair. Now the tool will repair your file if there are any minor corruptions.

Solution 4: Use Remo Repair Outlook (PST)

If the PST file is severely corrupt, Scanpst cannot repair the file. In that case, you will have to make use of professional PST repair tools such as Remo Repair. This tool is designed to repair your PST file and fix Outlook issues.

All attributes of Outlook such as emails, attachments, calendars, contacts etc. can be retrieved using the software. There will no change in the retrieved data compared to the original, because the tool does not work on the original file. It carefully extracts the contents and fixes issues to create a healthy PST.

The software is compatible with all recent versions of Outlook and Windows.

You may face other issues such as Outlook freezing multiple times or Outlook starts in offline mode. These symptoms may also indicate corruption in data files.